For garages and tyre centres
Bookings, quotes and updates without the phone ringing all day
In an independent garage or tyre centre, the front desk handles bookings, parts, quotes for extra work and customers checking on their car, all while the workshop keeps moving. We help the desk spend less time chasing and re-keying, so more of the day goes on customers and the work in the bays.
In short
Propel helps independent garages, tyre centres and vehicle servicing businesses across the UK with the front-of-house side of the business: booking handovers, following up quotes for extra work, keeping customers updated and sending reminders when services or MOTs come due. We work around your existing garage management system and keep your team in control of every message.
Sound familiar?
Moments that eat into the day
Examples rather than a diagnosis. Every business runs differently, which is why we start by looking at how yours works.
A booking changes and the workshop doesn’t hear
The customer rang reception to move Tuesday’s service, but the technician’s list still shows the old time.
What could help: Booking changes made once, so the desk, the workshop and the parts order all see them.
Extra work is found, then the quote goes quiet
A technician spots worn brakes, the desk sends a quote and nobody remembers to follow it up.
What could help: Open quotes tracked, with a timely follow-up your team can approve before it goes.
“Is my car ready yet?”
Every call means someone walking into the workshop to check, then calling back.
What could help: Customers told automatically when their car moves to the next stage or is ready to collect.
Reminders depend on someone remembering
Service and MOT due dates are in the system, but reminders go out late or in a rush.
What could help: Reminders that go out as services and MOTs come due, with bookings that follow.
Where we’d usually start
How we help garages and tyre centres
We always start with how your work actually runs. These are the areas that most often make the biggest difference.
- Automating repetitive adminReminders, confirmations, follow-ups and paperwork that happen on their own.
- Connecting your business softwareQuoting, jobs, CRM and accounts passing details to each other, so nobody re-keys them.
- Job scheduling and dispatchOne schedule the office and field team can rely on, where a change reaches everyone it affects.
How it works
Understand first, then do the work
We talk
A 30-minute call about how your operation works and what you’d like to be easier.
We look at how the work runs
We spend time with you and the people doing the work, and look at the tools, sheets and messages you use day to day.
We agree what to change
We suggest what would help most, in plain terms, with what’s involved and what it would cost, before anything starts.
We put it in place
We set things up, connect and build what’s needed, show your team how it works and adjust it once it’s in daily use.
We already use a garage management system. Will you replace it?
No. We start with what your system can already do, because many have reminders and messaging built in that just need setting up. We only suggest connecting or adding something when it’s clearly better.
Can customers be updated automatically?
Yes, where it helps. Once a vehicle’s stage is recorded, customers can be told when it’s booked in, when a quote is waiting or when it’s ready to collect. Your team approves anything that needs a judgement.
Will you decide what work a vehicle needs?
No. Your technicians decide what work is needed and your team agrees it with the customer. We help with the admin around it: bookings, quotes, follow-ups and updates.
Running a garage or tyre centre? Let’s talk.
Book a 30-minute introductory call. Bring an example of something that takes more effort than it should, or just tell us how a normal week goes.