We run an ERP and a CRM that don't sync — can you actually connect them, properly?
Yes, that's the core of what we do. We map how data should flow between your systems, build a real integration with error handling and monitoring, and add AI where the manual handling happens. You keep the tools that work and we wire them together so nobody re-keys data by hand. This is the depth that brittle no-code connectors can't reach.
We've outgrown Zapier and our flows keep breaking — why is custom integration any different?
Zapier and Make are fine until volume and edge cases break them, and then nobody can fully fix them. We build integrations designed for your actual data and failure modes, with monitoring so problems surface before they break a report. You get something maintainable and owned rather than another fragile connector nobody understands.
How disruptive is the build to live operations while we're already at capacity?
We're workflow-first and don't do big-bang rollouts. We start with the single process costing you the most, build alongside your live systems without stopping them, and ship in stages so your team feels relief early rather than disruption. Nothing gets ripped out before its replacement is proven.
Who owns and maintains it afterwards — will we be locked in to you?
Your agreement defines launch, handover, correction and support arrangements. Ongoing monitoring and improvements require a separately agreed scope. Ownership, account access and third-party licences are explained before you commit.
We've never heard of you — have you actually built and run a system like this?
We start with your business, agree a scope we can test and explain what your team needs to provide. Our reporting example uses fictional information to show how we approach missing updates, conflicting records and human review. Your proposal sets out responsibilities, ownership and handover before work starts.
How much does it cost and how long does it take?
Every build is scoped from the Operational Systems Audit and quoted as a fixed price, so you know the cost before any work starts — no packages, no tiers, no surprise invoices. You pay for the specific integration or tool that pays back and nothing you don't need, and you own what we build. We run the audit in the first week, and most builds then take from a couple of weeks up to around six depending on how many systems are involved and the state of the data — payback evidence included for your finance lead.