We run a shop floor and our kit is old — can you capture data without retrofitting every machine?
Yes. We don't assume sensors on every machine or a clean retrofit. We use operator-led capture — a tablet, scanner or terminal on the floor — so you record output, downtime and quality from any age of equipment. Where modern plant can feed data directly, we take it; where it can't, the operator does, and it still flows straight into the reporting. Nothing has to be replaced to get visibility.
Will this connect to the systems we already run, or just become another silo?
It connects. The whole point is to stop your systems holding different versions of the same job — a CRM, a finance system, an ERP, a stack of spreadsheets. We wire them together so data stays in sync and nobody re-keys between them. We sit alongside what you run and only replace something when you've genuinely outgrown it, and even then only after you've seen the case for it.
Rebuilds take forever and we can't stop the business — how disruptive is this?
We start by understanding your current systems and what you need to improve. The proposal sets out which connections are supported, any changes needed and how testing and rollout will work. We agree the timetable and responsibilities before the build starts.
Offshore shops and big consultancies don't get a business like ours — do you actually understand it?
We build operational systems, not brochures. We map how your business actually runs before proposing anything, whether that's production data stuck between the ERP and paper down the Don Valley, or client work stuck between a CRM and five spreadsheets in a professional firm. The recurring problem is the same — systems that don't talk — and that's the work we do.
Local firms all claim integration but show no proof — why are you different?
We start with your business, agree a scope we can test and explain what your team needs to provide. Our reporting example uses fictional information to show how we approach missing updates, conflicting records and human review. Your proposal sets out responsibilities, ownership and handover before work starts.
How much does it cost, and is our data secure?
Your agreement defines launch, handover, correction and support arrangements. Ongoing monitoring and improvements require a separately agreed scope. Ownership, account access and third-party licences are explained before you commit.