I've never heard of Propel — how do I know you'll actually deliver and not disappear?
We start with your business, agree a scope we can test and explain what your team needs to provide. Our reporting example uses fictional information to show how we approach missing updates, conflicting records and human review. Your proposal sets out responsibilities, ownership and handover before work starts.
Is this going to be a huge, disruptive rebuild I have to manage on top of everything else?
No. We're workflow-first, so we start with the single process costing you the most time — usually order processing, quoting or invoicing — connect to the tools you already run, and only replace something when you've genuinely outgrown it. You're not running a tech project; we do the building, and we keep the first win small enough that you see real change in weeks, not a 12-month programme.
I haven't got time to manage a tech project — how much of this lands on me?
Very little. The first step is a 30-minute discovery call. If we proceed, we agree the participation needed for the audit or build before it starts. The process is designed to take work off your plate rather than add another thing to chase.
Do you understand how firms like ours around Shipley and Keighley actually run?
Yes. Most owner-managed firms across Bradford — manufacturers, wholesalers, trades, agencies and professional practices — run on enquiry handling, order processing and invoicing that still happens largely by hand across disconnected tools. That's exactly the operational work we automate first, because it's where the wasted hours and the costly errors are concentrated.
How much does it cost, and will the price keep creeping up?
Your agreement defines launch, handover, correction and support arrangements. Ongoing monitoring and improvements require a separately agreed scope. Ownership, account access and third-party licences are explained before you commit.
Will this break the tools we already rely on, or lock me into something I can't get out of?
Usually it leaves your tools in place. We connect to your existing accounting, CRM and ordering systems and only replace something you've truly outgrown. When we build custom software for your business, you own it — there's no lock-in, an ongoing retainer is optional rather than a condition, and your data stays controlled with clear permissions and audit trails.