Every Missed Call Could Mean a Suffering Pet and a Lost Client
When someone calls at 11pm about a dog that has eaten something toxic, they need to speak to someone now. If your answerphone picks up, they drive to the nearest emergency clinic and never come back.
Book a free demo — 30 minutesWhy Your Reception Team Cannot Keep Up With Call Volumes
Vet practices average 40–80 calls per day per vet, with peak demand Monday mornings and Friday afternoons. Reception teams are already managing in-person check-ins, prescription collections, insurance claims, and distressed pet owners. Calls go to voicemail, and voicemail sits until someone has time to call back.
By then, the pet owner has already booked with the practice down the road. Our AI receptionist answers every call instantly, 24 hours a day, including weekends and bank holidays — at a fraction of the cost of an additional receptionist.
What the AI Captures on Every Call
- ✓Pet species, breed, and age
- ✓Presenting complaint and symptom duration
- ✓Urgency level (routine, soon, or emergency)
- ✓Current vet and vaccination status
- ✓Preferred appointment day and time
- ✓Owner name, phone number, and email address
Triage Built Into Every Call
The AI is trained to identify emergency cases — seizures, collapse, breathing difficulty, poisoning, serious trauma — and can immediately flag these to your on-call vet via SMS or phone call. For routine cases, it books directly into your practice management system where available.
For common queries like prescription refills, worming schedules, and feeding advice, the AI provides your approved answers directly on the call, freeing up your team to focus on pets that need them most.
Results from a Mixed Practice in Hampshire
"We were losing about 12 calls a week to our competitor because our voicemail was always full on Mondays. After 60 days with the AI receptionist, our new client bookings are up 23% and our Monday morning call abandonment rate dropped to zero."
— Practice Manager, Mixed Animal Practice, Hampshire
Frequently Asked Questions
Can the AI book appointments directly into our practice management system?
Yes. We integrate with all major UK practice management systems including Savi, Pathfinder, Timery, and RoboVet via API or booking link. The AI can read available slots and confirm bookings in real time.
Will it understand animal-specific terminology?
Absolutely. The AI is trained on veterinary language including clinical terms, drug names, breed-specific conditions, and common owner descriptions of symptoms. It handles calls with appropriate empathy.
Can it handle out-of-hours emergency calls?
Yes. 24/7 coverage is standard. For genuine emergencies detected during triage, the AI immediately contacts your on-call vet by phone or SMS with the pet owner details and presenting complaint.
Setup takes 2 hours. Integrates with your existing phone line.