For Surveyors and Property Professionals
You are inspecting a property, measuring rooms, checking the roof from a ladder. Your phone rings -- a prospective client calling to book a survey on a house they want to buy. You cannot answer. They call three other surveyors. The first one to call back gets the instruction.
Propel fixes this. Our AI receptionist answers every call, 24/7, captures the property address and survey type, and sends you a structured enquiry summary. You call back the instructions you want.
When someone calls a surveyor, they are typically at a critical decision point -- they have an offer accepted on a property and need a survey to proceed. Every day they wait for a callback is a day of anxiety about whether the sale will go through. The surveyor who calls back first wins the instruction.
The conveyancing process is time-sensitive. Estate agents know which surveyors respond fastest -- and they recommend the ones who do. Being the surveyor who always answers builds a reputation that generates referrals from agents.
Level 2 and Level 3 surveys on residential properties worth GBP 300-800 per instruction
FTB enquiries are time-sensitive and high-volume -- the ones who answer first get the job
Larger instructions worth GBP 1,500-5,000+ that require fast, professional response
Bank and lender instructions -- high volume, fast turnaround required
Propel AI answers every call, 24/7, including evenings and weekends when you are on inspections. It captures the property address, survey type, urgency, and contact details -- everything you need to confirm the instruction and send a quote within minutes.
You are on site, unable to answer. The AI answers immediately and captures the enquiry. You call back on your drive between inspections.
Property address, type, size, survey level, urgency -- the AI collects everything you need to send an accurate quote without a callback.
The AI understands surveyor terminology -- RICS HomeSurvey, Level 2, Level 3, mortgage valuations -- and captures the right details for each instruction type.
Being the surveyor who always answers builds a reputation with local estate agents. They recommend you to every buyer who asks -- and that is a powerful source of instructions.
Buyers often call surveyors in the evening after work or at the weekend. These are exactly the times you are most likely to be unavailable -- and Propel covers them automatically.
Every call generates a structured summary delivered to your phone or email. Property details, survey type, client needs, timeline -- everything you need to confirm the instruction.
41%
of survey instructions are won by the first surveyor to call back
73%
of buyers who do not get a same-day response from a surveyor try another firm
GBP 540
average value of a residential RICS HomeSurvey instruction in the UK
Set up Propel in 48 hours. No contract. No setup fee. See exactly how many instructions have been slipping through.
Propel for surveyors
Stop losing instructions to missed calls