No. Chatbots answer questions. Our agents take actions — booking appointments, sending emails, following up with customers, checking calendars. Think of it as your most reliable employee, working 24/7.

Do I need to be technical?

Not at all. We handle the setup. You just use your email and calendar like normal. If you can check your inbox, you can use your AI agent.

What if it sends something wrong?

Every consequential action goes through your approval. Your agent drafts responses, books appointments, sends follow-ups — but nothing goes out without you saying yes. You're always in control.

How much does it cost?

We don't publish pricing because every business is different. But we'll give you a fixed price on the call — no surprises, no hidden fees, no monthly lock-in. Starter setups from £1,500.

What if it doesn't work for my business?

30-day money-back guarantee. If your agent isn't saving you time within the first month, you get a full refund. No questions asked.

Can it handle care home enquiries and family communications?

Yes. Care homes are one of our strongest verticals. Our agents handle initial enquiries from families searching for care, book viewings and assessment visits, send follow-up information packages, and manage ongoing family communications.

How AI Agents Help Solicitors Capture enquiries Out of Hours

The legal sector is changing. Clients expect the same responsiveness from their solicitor as they get from their bank, their GP, or their favourite takeaway. But most law firms still operate on a 9-to-5 model with a receptionist who goes home at 5:30pm.

The result? A significant portion of enquiries — particularly in family law, personal injury, and conveyancing — never get through to a human being. They go to voicemail. They hang up. They call the firm that answers instead.

The cost of missed enquiries in law

A single family law instruction — a divorce, a child arrangement matter, a financial settlement — can be worth £5,000 to £30,000 in fees. A personal injury case, even a modest RTA claim, typically generates £2,000 to £5,000. A conveyancing matter might be £800 to £2,000.

When you consider that 30-40% of enquiries arrive outside normal office hours, the numbers become stark. A five-partner firm receiving 50 enquiries per week could be losing 15-20 instructions simply because no one was there to answer the phone or respond to the email.

The firms winning new instructions in 2026 aren't working longer hours. They're using AI agents to handle enquiries when their team is off.

Where enquiries are lost

Evening calls to voicemail: A parent calls at 8:15pm after their children are in bed, wanting to discuss child arrangements. They get voicemail. By 9am, they've spoken to two other firms and instructed someone else.
Weekend personal injury enquiries: Someone is in hospital after an accident on Saturday. They Google "personal injury solicitor" and call the first firm that answers. Your firm has a great website, but the phone goes to an answering machine.
Lunch break conveyancing questions: A buyer on their lunch break wants to know if you can act on their purchase. They email. Your team is at lunch too. Four hours later, your reply arrives in an inbox full of other solicitor responses.
Website chat widgets with no one behind them: A potential client starts a chat on your website at 6:45pm. They type "can you help with a settlement agreement?" No one responds. The chat times out. They don't return.

What an AI agent does for a law firm

An AI agent designed for legal enquiries operates 24/7 on your firm's website, phone line, and email. It doesn't replace your solicitors or your receptionist — it captures enquiries that would otherwise be lost.

1. Instant response to every enquiry

Whether it's 7pm on a Tuesday or 10am on a Sunday, the AI agent answers immediately. No voicemail. No "we'll get back to you." The client gets a response within seconds.

2. Case qualification

The AI agent asks structured questions to determine:

Area of law: family, personal injury, conveyancing, employment, wills & probate, etc.
Urgency: is this time-sensitive? Court dates looming? Emergency injunction needed?
Funding: private paying, legal aid eligible, CFA (no win no fee)?
Conflict check basics: names of other parties, previous solicitors
Location: are they within your firm's service area?

This qualification happens before a solicitor ever sees the enquiry. Your team receives a structured case summary, not a vague voicemail saying "please call me back about my divorce."

3. Consultation booking

The AI agent can access your solicitors' calendars and offer available slots directly. The client books a consultation without any human involvement. The appointment appears in your practice management system with the case summary attached.

4. Document collection

For certain case types, the AI agent can request and collect initial documents — police reports for personal injury, property details for conveyancing, marriage certificates for divorce. These arrive in your document management system before the first consultation.

5. Follow-up and nurturing

Not every enquiry converts immediately. The AI agent follows up with prospects who didn't book, sends helpful resources, and checks in at appropriate intervals. A family law enquiry that wasn't ready to proceed in January might convert in March — if someone stays in touch.

Real example: family law firm

A three-partner family law firm in Yorkshire was receiving 60-70 enquiries per month. Their analysis showed that 35% of enquiries arrived after 5:30pm or on weekends. Of those, only 20% left voicemails. The rest simply hung up.

After implementing an AI enquiry agent:

94% of out-of-hours enquiries now receive an immediate response
Consultation bookings increased by 40% (mostly evening and weekend slots)
Average case qualification time dropped from 15 minutes (initial call + intake form) to 3 minutes (AI-driven conversation)
The firm's solicitors spend less time on intake calls and more time on fee-earning work

The financial impact: Four additional instructions per month at an average fee of £4,500 = £18,000 monthly revenue increase. The AI agent costs less than a part-time receptionist.

Compliance and confidentiality

Legal enquiries involve sensitive personal data. Any AI agent for a law firm must meet these standards:

GDPR compliance: All data encrypted at rest and in transit. No data retained longer than necessary. Clear privacy notices provided to clients.
SRA guidelines: The AI doesn't give legal advice. It qualifies, books, and triages. Legal advice remains the exclusive domain of qualified solicitors.
Conflict checking: Basic conflict information is collected but full conflict checks are performed by your team before accepting instructions.
Audit trail: Every conversation is logged and auditable. The SRA can review how enquiries were handled.

Which case types benefit most?

Family law: Emotionally charged enquiries that peak in evenings. Clients want to talk after children are asleep.
Personal injury: Time-sensitive after accidents. Clients call from hospital beds, police stations, or at odd hours.
Conveyancing: Buyers and sellers want quick answers about chains, deadlines, and fees. Slow response = they instruct someone else.
Wills & probate: Often initiated by family members after a death, at emotionally difficult times. Immediate empathy and clear next steps matter.
Employment law: Wronged employees call during lunch breaks or after being dismissed. They need immediate reassurance and next steps.

The competitive advantage

Most law firms compete on experience, accreditations, and testimonials. These matter. But in 2026, the firm that answers the phone at 8pm on a Saturday wins the instruction over the firm with a Lexcel accreditation that goes to voicemail.

Responsiveness is the new differentiator. An AI agent gives your firm the responsiveness of a 24/7 call centre at a fraction of the cost — while your solicitors sleep, spend time with family, or focus on existing cases.

The firms adopting AI in 2026 aren't replacing lawyers with robots. They're capturing instructions that were previously walking out the door.

Want to see it for your firm?

If your law firm is losing enquiries to voicemail and slow response, let's talk. I build AI agents specifically for UK professional services — including solicitors, barristers' chambers, and legal practices.

I'll show you:

How an AI agent would handle your specific case types
How qualification flows are customised for your practice areas
How calendar booking integrates with your existing systems
Real numbers: what 24/7 response would mean for your monthly instructions

Book a 20-minute demo

See how an AI agent captures, qualifies, and books consultations for law firms — with real examples from UK practices.

Book a Demo