For Health Clubs and Gyms
You are mid-session, coaching a client, hands on. Your phone rings -- a potential new member calling to ask about membership rates, class timetables, and to book a gym tour. You cannot answer. They call the gym across town that can.
Propel fixes this. Our AI receptionist answers every call, 24/7. It handles membership enquiries, books gym tours, and routes hot leads directly to your sales team -- all without missing a single enquiry.
Your peak enquiry times are before 7am, during lunch breaks, and after 6pm -- exactly the times your team is either not yet in, at lunch, or flat out with members on the gym floor. Every missed call in these windows is a potential member who found you and chose your competitor instead.
Gym tours are your highest-converting sales tool. But they only work if someone answers the phone to book them. Research shows that 78% of people who request a gym tour visit within 48 hours -- but only 31% of gyms actually call back to confirm the tour.
People looking to join who call during peak hours when your team is busy -- high-value leads worth GBP 50-100 per month in membership fees
The highest-converting sales touchpoint you have -- and the one most likely to be missed when your team is busy on the gym floor
People calling to ask about specific classes, timetables, and instructor availability -- routine but time-sensitive
People traveling who want to use your gym for a day, corporate visitors, people in between memberships
Propel AI answers every call, 24/7, including early mornings, evenings, and weekends -- the exact times your team is most likely to be unavailable. It handles gym tour bookings, answers membership questions, and routes qualified leads directly to your sales team with full context.
When someone calls to book a tour, the AI checks your availability, confirms the time slot, and sends you a booking summary -- all in the same call. No call-back required, no lost leads.
Monthly fees, joining requirements, class access, PT packages -- the AI handles the routine questions and captures the enquiry for your team to follow up with a personalised quote.
Before 7am and after 6pm are your busiest enquiry windows -- and when your team is least available. Propel covers these windows automatically so every enquiry is answered professionally.
Business travellers, visiting athletes, people between gyms -- these one-off enquiries are easy to miss but can become regular members if handled well.
When someone is ready to join -- they have asked about pricing, tour times, and membership -- the AI flags them as a hot lead and routes them directly to your sales team for immediate follow-up.
The AI can integrate with your club management system to check real-time class availability, PT instructor schedules, and tour slots -- giving callers accurate information without requiring a call-back.
78%
of gym tour requests result in a visit when calls are answered within 5 minutes
31%
of health clubs call back to confirm a tour booking -- leaving 69% of leads uncontacted
GBP 65
average monthly membership value of a new member acquired via a tour booking
Set up Propel in 48 hours. No contract. No setup fee. See exactly how many membership leads have been slipping through.
Propel for health clubs and gyms
Stop losing members to missed calls