Stop Missing Enquiries From Families Ready to Choose Your Care Home
When a family calls at 11pm wondering about dementia care availability, your AI receptionist picks up. No voicemail. No missed enquiry. No lost resident.
Book a demo — 30 minutesWhy Care Homes Lose Enquiries to Voicemail
Families searching for care are emotional and time-poor. They call 3–5 providers in one evening. The first one to pick up gets the tour booking. If your line rings out or hits voicemail, they move on — and they rarely come back.
Your reception team cannot be available 24/7 without expensive night cover. Our AI receptionist solves this at a fraction of the cost — answering every call, every night, every weekend and bank holiday.
What Our AI Receptionist Captures on Every Call
- ✓Type of care needed (dementia, residential, nursing, respite)
- ✓Current location and mobility status of the prospective resident
- ✓Funding situation (self-funding, LA funded, continuing healthcare)
- ✓Preferred move-in timeline and urgency level
- ✓How they found your care home (Google, word of mouth, NHS, care charity)
How It Works for Your Team
Every morning your team receives a clean enquiry summary via email or SMS — formatted for your CRM or care management system. No more scribbled notes from missed calls. No more playing phone tag with grieving families.
The AI can also answer frequently asked questions live: visiting hours, current fees, room availability, CQC rating, and registered manager details. Callers get instant answers while your team focuses on resident care.
Real Impact: Care Home in Surrey
"We were losing enquiries at weekends to our competitor across the road because their answering machine always seemed full. Within 30 days of installing the AI receptionist, we booked 4 tours from weekend calls that would have previously gone to voicemail."
— Director, Residential Dementia Care Home, Surrey
Frequently Asked Questions
Will the AI understand care-specific terminology?
Yes. We train the AI on care sector language including CQC categories, care types, NHS Continuing Healthcare processes, and funding terminology. It handles enquiries with appropriate clinical sensitivity.
Can it transfer calls to on-call staff when needed?
Absolutely. The AI can warm-transfer to your on-call manager or senior care team for urgent clinical queries, while handling general enquiries autonomously.
Is it compliant with GDPR and care regulations?
Yes. All call recordings and enquiry data are processed under GDPR lawful basis, with optional automatic deletion after 30 days. We can provide a Data Processing Agreement.
Setup takes 2 hours. No hardware. No contract.