For Window Cleaners and Exterior Cleaning Businesses
A homeowner calls asking for a quote on their 4-bed semi. You are three properties into your round on a ladder. You send it to voicemail. They call the next company on Google. You never know the enquiry happened.
Propel fixes this. Every call answered, every enquiry captured, every new customer welcomed professionally — while you are on the ladder.
Window cleaning is a high-frequency, high-convenience service. Customers who need a window cleaner typically call around to get quotes and availability within a short window. If you do not answer and call back quickly, they have already booked someone else.
The nature of the work means you are on the road, on a ladder, or with hands on a squeegee — not in front of a computer. Your phone is in your pocket. You cannot answer. And for a service like window cleaning, where switching costs are near zero, a missed call is an almost certain lost customer.
Each new residential customer is worth £300–£600 per year in regular weekly or fortnightly cleaning. Each commercial contract is worth significantly more. Missing one enquiry costs you far more than the price of an AI answering service.
When a potential customer calls about window cleaning, Propel captures the key information you need to quote and schedule — property type, rough size, accessibility, current service status, and preferred contact time.
Not every call is a new residential quote. Here is exactly what Propel handles while you are on a round:
Residential window cleaning is competitive and relatively low-value per customer. Commercial contracts — offices, retail parks, estate agents with branch networks, property management companies — are worth 10 to 50 times more per site and typically involve recurring monthly or quarterly billing.
Commercial calls come in during working hours. During working hours, you are on rounds. Propel captures the enquiry — company name, site address, scope of work, current supplier — and delivers it to you for a targeted commercial quote.
"I was on a commercial job in Reading when a property management company called about a 40-site portfolio. Could not answer, went to voicemail. They went to my competitor. Found out two months later when I saw the work van. Now with Propel, I capture every commercial call and have a much better conversion rate on contracts."
— Window cleaning business owner, Berkshire
Can Propel give quotes over the phone?
Propel can share your standard residential pricing if you have a published rate card. For commercial work or unusual jobs, it captures the details and routes to you for a formal quote.
What if a caller needs an urgent same-day clean?
Propel captures the job details and urgency. You can set rules so urgent requests trigger an immediate SMS alert so you can make a same-day callback if you have capacity.
Can it handle calls from commercial customers in multiple regions?
Yes. Propel is not geographic-specific and can handle commercial calls for multi-site portfolios anywhere in the UK.
What if the caller has a complaint?
Propel captures the complaint details and can flag urgent issues (safety concerns, damage) immediately. Non-urgent complaints are logged and delivered with your next enquiry summary.
Every call you miss is a customer you will never know you lost. Propel captures every enquiry so you can be the one who responds first — even when you cannot answer.