AI Answering for Taxi Firms | Capture Every Booking and Run Enquiry

You're dispatching three drivers. Phone rings — it's a corporate client needing a fleet booking for 40 staff at 7am tomorrow. You let it go to voicemail. They call your competitor who confirms immediately. You just lost a £800 corporate run.

Propel AI answers every call, 24/7. It captures the pickup, destination, passenger count, timing, and any special requirements — then sends you a full dispatch summary so you can confirm the booking before the competition does.

What Propel AI Handles

  • Answers calls instantly — rings once then AI picks up
  • Captures pickup and destination: postcode, venue name, airport terminal
  • Records passenger count and any luggage requirements
  • Gathers timing: pre-booked slot, ASAP, account run, school contract
  • Notes any special requirements: child seat, wheelchair access, executive vehicle
  • Texts you the full dispatch summary after every call

Taxi Firm Specific Pain Points

  • Phone rings when you're dispatching multiple drivers
  • Corporate and airport runs are high-value — losing them is costly
  • No system for capturing run details during busy dispatch periods
  • Account clients expect fast confirmation on booking changes
  • Late-night airport runs easy to miss when only one person on
  • School contracts and healthcare transport need consistent coverage

The Numbers

£45
average UK taxi fare for airport transfer
68%
of corporate taxi bookings are made by phone
15min
window to confirm a booking before client rings elsewhere

How It Works

  1. Call comes in — AI greets with your company name, asks about the journey
  2. Journey details captured — Pickup, destination, postcode or venue name
  3. Passenger requirements taken — Number of passengers, luggage, special needs
  4. Timing confirmed — Pickup time, pre-booked slot, or account billing requirements
  5. Summary to you — Full dispatch SMS while you're managing the current fleet
  6. Fast dispatch — Confirm the booking and allocate the right driver immediately

FAQ

Can it handle corporate account enquiries?

Yes. Corporate account setup enquiries (new business accounts, NHS, schools, hotels) are captured with the company details and contact person. These get routed to your sales team for fast follow-up — corporate accounts are high-value and worth a personal call.

What about airport and school contract enquiries?

We build specific flows for airport transfer work and school/healthcare contracts — capturing frequency, number of vehicles needed, and contract duration. These are big contract opportunities that deserve a fast, informed response from your team.

Can it send booking confirmations to clients?

Yes. After you confirm the booking, the AI can send an SMS to the client with the driver details, vehicle description, and estimated arrival time. This reduces no-shows and late cancellations — particularly valuable for airport runs.

Stop losing taxi bookings to missed calls

Book a free 20-minute call to see how Propel AI works for taxi firms.

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