For Roofers and Roofing Contractors
Storm damage. Emergency call-out. A homeowner who needs a quote before the insurance assessor comes. You cannot leave the job to answer — and every hour you do not call back is an hour a competitor gets there first.
Propel fixes this. Every call answered, every lead captured, every quote request logged — 24/7, 365 days a year.
A homeowner with storm damage calls three roofers. The first two do not answer. The third calls back within 20 minutes and gets the job. That job was worth £2,500 to the roofer who picked up.
A single missed call after bad weather can cost you £1,000–£5,000 in lost revenue. Not because you were the wrong choice — just the wrong number at the wrong time.
Propel solves the problem of being busy doing the job you need to be doing to get paid.
When a homeowner calls about a roofing job, Propel answers immediately — captures the property address, describes the issue, checks insurance involvement, and records their preferred contact time.
Not every call is an emergency quote. Here is exactly what Propel handles on your behalf:
After any significant wind or storm event, roofing enquiry volume spikes 300–500% within 48 hours. Every roofer who can respond fastest captures the most work.
If your phone goes to voicemail for those 48 hours, you miss the window. Insurance work, emergency repairs, and refagging jobs all get allocated to whoever answered first.
Propel means you never miss that window. Calls answered at 11pm on a Saturday, captured and routed, ready for you to call back first thing Monday morning.
"I was on a roof in Leicester when a storm came through. By the time I checked my phone 3 hours later, I had 6 missed calls. I thought I had lost the lot. Propel had captured all of them. I called back 5 of the 6 and got 4 jobs. That week paid for a year of the service."
— Roofing contractor, Leicestershire
Can it handle commercial roofing enquiries?
Yes. Propel can qualify both residential and commercial callers — capturing company name, site address, roof type, and timescales for larger projects.
What if the caller has a complex insurance claim?
Propel captures policy details, claim numbers, and loss adjuster contact information so you have everything you need before you call back — no chasing details on site.
Can it give quotes over the phone?
Propel can provide ballpark guidance based on your configured pricing but is designed to capture the enquiry and hand it to you for a formal quote — preserving your quoting process.
What if I only want urgent calls forwarded?
You set the rules. Emergency calls (storm damage, active leaks) can be routed to your mobile immediately. Routine enquiries are captured and summarised for your review.
Every hour you spend not calling back is an hour a competitor gets there first. Propel captures every lead so you can be the one who picks up — even when you cannot.
No hardware changes. No new numbers. Set up in under 10 minutes.