AI Answering for Mechanics | Capture Every Service and Repair Enquiry

You're under a bonnet. Phone rings. It's a car owner wanting to book an MOT and service. You let it go. They book the garage on the high street that picked up. You just lost a £350 service and MOT job.

Propel AI answers every call, 24/7, even when you're elbow-deep in an engine. It captures the vehicle, service type, urgency, and contact details — then sends you a full summary so you can ring back with a confirmed slot.

What Propel AI Handles

  • Answers calls instantly — rings once then AI picks up
  • Captures vehicle registration, make, model, and mileage
  • Records service type: MOT, full service, repair, cam belt, brake
  • Gathers urgency: urgent, within 2 weeks, flexible
  • Notes contact name, number, and preferred callback time
  • Sends you a full SMS summary after every call

Mechanic Specific Pain Points

  • Can't answer calls when you're under a car or with a customer
  • Booking enquiries spike on Monday mornings and before MOT deadlines
  • Drivers compare garages quickly — first to call back wins
  • No system to capture vehicle details from voicemail
  • MOT renewals are time-sensitive — easy to lose to competitors
  • Repeat customers still have to wait on hold sometimes

The Numbers

43%
of car owners book an MOT within 2 weeks of the due date
£350
average service + MOT job value at UK independents
24hr
window before most callers book with a competitor

How It Works

  1. Call comes in — AI greets with your garage name, asks about the vehicle
  2. Vehicle details captured — Registration, make, model, mileage, service needed
  3. Urgency and availability — When they need it, when you have a slot
  4. Summary to you — Full SMS summary lands in your phone immediately
  5. Callback with slot — Call back, confirm the booking, and send a reminder text

FAQ

Can it book straight into my diary?

The AI captures all the booking details so you can confirm a slot over the phone or via SMS. If you have an online booking system, we can integrate with it so the AI can check availability and offer slots in real time.

What about fleet and commercial vehicle work?

We customise the script for commercial clients — fleet managers, van owners, HGV operators. These callers often have multiple vehicles and need a fast turnaround. AI ensures you capture every fleet enquiry without losing it to voicemail.

What if I need to transfer the call?

Callers press 1 at any time to be transferred to your mobile. The AI announces the caller, their vehicle details, and the service needed before connecting.

Stop losing service and MOT bookings to missed calls

Book a free 20-minute call to see how Propel AI works for mechanics.

Book a Free Call →