AI Answering for Masseurs and Sports Therapists | Capture Every Booking

You're mid-treatment. Phone rings — it's a potential new client wanting to book a sports massage for a tight hamstring ahead of the weekend. You let it go. They book with a therapist who picks up. You just lost a £60 new client who could become a regular weekly booking.

Propel AI answers every call, 24/7. It captures the treatment type, problem area, urgency, and preferred slot — then sends you a full summary so you can call back, build trust, and fill your diary.

What Propel AI Handles

  • Answers calls instantly — rings once then AI picks up
  • Captures treatment type: sports massage, deep tissue, Swedish, Thai, hot stone, pregnancy
  • Records problem area and any injury history: back, shoulder, leg, post-op, chronic
  • Gathers urgency and timing: before event, post-race, regular maintenance, injury recovery
  • Notes preferred dates, times, and home or clinic location
  • Texts you the full summary after every call

Masseur Specific Pain Points

  • Phone rings when with a client — can't answer
  • Pre-event massage bookings are time-sensitive and high-value
  • New client enquiries need to build trust before they commit
  • No system for capturing injury history and problem areas from voicemail
  • Sports teams and corporate clients need regular booking management
  • Late cancellations and no-shows are a revenue drain

The Numbers

69%
of massage bookings are made by phone
£55
average sports massage appointment value in UK
4x
more likely to convert if you call back within 2 hours

How It Works

  1. Call comes in — AI greets with your name or clinic, asks what treatment they need
  2. Treatment and problem captured — Type of massage, problem area, any injury or chronic issue
  3. Urgency and availability taken — Event date, regular maintenance, or flexible timing
  4. Contact details recorded — Name, number, location preference, and best time to call back
  5. Summary to you — Full SMS summary while you're finishing the current session
  6. Personal callback — Call back with your availability and build trust with the client

FAQ

Can it handle corporate and sports team bookings?

Yes. Corporate massage bookings (office workers, sports teams, events) are a separate flow — capturing group size, number of sessions, and any specific requirements. These are high-value retainer enquiries that deserve a fast, informed response.

What about injury-related bookings?

The AI captures injury history and problem areas as part of the enquiry. This lets you assess whether the client is appropriate for massage therapy or whether you need to refer them to a physiotherapist or GP first. It also flags any red flags (post-surgical, acute injury) so you can handle appropriately.

Can it send appointment reminders?

Yes. We can set up SMS reminders 24 hours before each appointment — significantly reducing no-show rates. For sports therapists, even a 10% reduction in no-shows can add meaningful revenue every month.

Stop losing massage bookings to missed calls

Book a free 20-minute call to see how Propel AI works for masseurs and sports therapists.

Book a Free Call →