AI Answering for GPs and Private Doctors | Capture Every Patient Enquiry

You're with a patient. Phone rings — it's someone wanting to book an appointment for a health concern. You let it go to voicemail. They call another clinic that answers immediately. You just lost a patient who needed to see a doctor today.

Propel AI answers every call, 24/7. It captures the appointment type, urgency level, and patient contact details — then sends you a full summary so your reception team can call back and secure the booking.

What Propel AI Handles

  • Answers calls instantly — rings once then AI picks up
  • Captures appointment type: new patient registration, follow-up, health concern, screening
  • Records urgency level: same day, within 48 hours, routine
  • Gathers patient name, date of birth, and contact number
  • Notes preferred appointment times and any accessibility needs
  • Texts your reception team the full summary after every call

Doctor Specific Pain Points

  • Phone rings when in consultation — can't answer
  • Urgent same-day appointments are time-sensitive
  • No system for capturing appointment type and urgency from voicemail
  • New patient registration calls easy to miss during busy periods
  • Patients who can't get through go to another practice
  • Reception staff overwhelmed during peak morning call times

The Numbers

40%
of patients who can't get through call another practice same day
73%
of GP appointment calls happen between 8-10am
60%
of patients prefer to book by phone over online

How It Works

  1. Call comes in — AI greets with your practice name, asks about the appointment needed
  2. Appointment details captured — Type, urgency, duration preference, patient information
  3. Contact details taken — Name, date of birth, phone number, preferred callback time
  4. Summary to your team — Full details via SMS to your reception team immediately
  5. Fast callback — Your team calls back with available slots before the patient rings elsewhere

FAQ

Is this GDPR compliant for patient data?

Yes. The AI only captures basic appointment enquiry information — name, contact number, appointment type, and urgency. It does not capture medical history or clinical information. All data is processed under your practice's GDPR obligations and stored securely. We can provide a full data processing agreement.

Can it handle NHS and private patient routing?

Yes. We can build separate flows for NHS appointment requests and private patient enquiries — routing each appropriately. Private patient calls can be flagged for immediate priority callback with your private bookings team.

What about urgent medical calls?

The AI recognises urgency flags (chest pain, breathing difficulty, signs of stroke) and has a protocol to transfer immediately to your on-call doctor or 999 services. We build this protocol with your clinical team to meet CQC standards.

Stop losing patients to missed calls

Book a free 20-minute call to see how Propel AI works for GPs and private doctors.

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