AI Answering for Diabetic Equipment Suppliers | Capture Every Order and Enquiry

You're on with a regular customer about their test strip order. Phone rings — it's a clinic wanting to set up a new prescription account. You let it go. They call your competitor who answers. You just lost an NHS contract worth £2,000+ in monthly orders.

Propel AI answers every call, 24/7. It captures the product type, quantity, NHS or private status, and contact details — then sends you a full summary so your team can call back and secure the account.

What Propel AI Handles

  • Answers calls instantly — rings once then AI picks up
  • Captures product type: test strips, needles, monitors, pumps, CGM sensors, insulin
  • Records order quantity and repeat order frequency
  • Gathers NHS prescription details or private purchase status
  • Notes contact name, surgery or clinic, and account requirements
  • Texts you the full summary after every call

Diabetic Supplies Specific Pain Points

  • Phone rings when team is checking stock or serving customers
  • NHS clinic accounts are high-value and time-sensitive to set up
  • Repeat prescription orders need consistent handling
  • No system for capturing product codes and quantities from voicemail
  • Urgent orders from patients need fast turnaround
  • International suppliers and distributors need account setup support

The Numbers

3.2M
people in the UK living with diabetes
£10k
average annual spend per NHS clinic on diabetic supplies
48hr
window to set up a new clinic account before they go elsewhere

How It Works

  1. Call comes in — AI greets with your business name, asks about the order
  2. Product and quantity captured — Item types, volumes, preferred delivery schedule
  3. NHS or private status — Prescription account, NHS portal, or private purchase
  4. Account details taken — Surgery or clinic name, contact person, account setup needed
  5. Summary to your team — Full SMS summary for your customer service team to follow up

FAQ

Can it handle urgent prescription orders from patients?

Yes. The AI captures urgent order requests and immediately flags them in your dashboard and via SMS — so your team can prioritise a callback within the hour. Patients waiting on test strips or insulin supplies can't wait.

What about NHS and FP10 prescription handling?

The AI captures FP10 form details and surgery information to process prescription orders. If you need to verify a prescription or chase an outstanding FP10, the AI enquiry summary gives your team everything they need to process the order quickly.

Can it handle commercial and retail enquiries separately?

Yes. We build separate flows for NHS/clinic accounts, retail customer orders, and commercial supply enquiries. Each flow captures the relevant information and routes the summary to the right team member in your business.

Stop losing diabetic supply orders to missed calls

Book a free 20-minute call to see how Propel AI works for diabetic equipment suppliers.

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